Tk711 Privacy Policy

1 Introduction & Applicability

Tk711 is a trusted online gaming platform for users in Bangladesh. We believe your privacy is a fundamental right, and protecting it is our highest responsibility.

This Privacy Policy applies to the tk711 website (tk711.fun), mobile app, and all our services. It outlines what types of information we collect, why we collect it, how we use it, and the steps we take to keep your data secure.

By using the tk711 website or app, you are considered to have automatically consented to this Privacy Policy. If you do not agree with any part of this policy, we ask that you refrain from using our platform.

2 What information we collect

We collect several types of information to register you and provide our services. This information is used solely to deliver the best experience and ensure platform security.

• Voluntarily Provided Information: Information you provide when registering, filling out forms, or contacting support.
• Automatically Collected Information: Information collected via cookies and tracking tools when you use tk711.
• Information Received from Third Parties: Information received from payment gateway and KYC verification service providers.

3 Purpose of Data Use

Tk711 uses your personal information solely for specific, legitimate purposes. We never use your data for anything beyond those purposes without your consent.

• Account management: To create, verify, and maintain your tk711 account.
• Service Delivery: To provide gaming services and process deposits, withdrawals, and bonuses.
• Contact: To send transaction notifications, important updates, and promotional offers.
• Security: To detect fraudulent activity and keep accounts secure.
• Legal obligations: To comply with applicable laws and regulations and to complete KYC verification.
• Service Improvement: To analyze usage patterns and deliver a better service experience.
• Dispute Resolution: To verify information in the event of any complaints or disputes.

4 Information Sharing & Disclosure

Tk711 does not generally share your personal information with third parties. However, data may be shared in the following limited circumstances:

• Payment Processors: Mobile banking providers such as Mobile Banking, Nagad, and Rocket receive the necessary information to process transactions.
• KYC provider: Necessary information is shared with authorized third parties for identity verification purposes.
• Legal authorities: We may be required to disclose information in response to a court order or government directive.
• Fraud Prevention: In cases of active fraud or criminal activity, relevant authorities may be notified.
• Business Transfers: In the event of an acquisition or merger involving tk711, data may be transferred — however, this Privacy Policy will continue to apply.

Before sharing information with any third party, we ensure they maintain adequate security measures and keep your data protected.

5 Cookies & Tracking Technologies

Cookies are used on the tk711 website and app to enhance your experience. Cookies are small text files stored on your device.

• Essential cookies: These cookies are essential for the platform to function properly. They are used for login sessions and security verification.
• Performance Cookies: Helps analyze which parts of the site are used most and supports service improvement.
• Functionality Cookies: Used to remember your preferences, such as language and layout settings.
• Session Cookies: Automatically deleted when you close your browser.

You can manage or disable cookies through your browser settings. However, disabling certain essential cookies may cause some tk711 features to not function properly.

6 Data Protection Methods

Tk711 uses industry-leading security technologies and practices to protect your data. Our security framework is reviewed and updated on a regular basis.

• TLS/SSL Encryption: All data transfers are secured with 256-bit encryption, equivalent to the standard used in the banking sector.
• Firewall Protection: An advanced firewall system blocks unauthorized access attempts.
• Two-Factor Authentication: Two-factor authentication (2FA) is available to strengthen your account security.
• Regular Audits: Third-party security experts regularly audit our systems.
• Restricted Access: Only authorized staff have access to the data they need, and all access is logged.
• Data Backup: Regular backups are performed to ensure your data is never lost due to an unexpected incident.

7 Data Retention Period

Tk711 only retains your data for as long as necessary. We do not collect unnecessary information or store it longer than required.

• Account information: For the duration your account is active, and up to 5 years after closure for legal compliance purposes.
• Transaction Details: Retained for up to 7 years in accordance with financial regulations.
• KYC documents: For the period required under applicable laws and regulations.
• Cookie information: Session cookies are deleted when the browser is closed; persistent cookies last up to 12 months.
• Support Conversations: Deleted 90 days after the issue is resolved.

8 Your Privacy Rights

Tk711 believes you have complete ownership of your personal data. Contact our support team to exercise any of the rights listed below.

9 Protection of Minors' Information

Tk711 strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect data from minors.

• Date of birth is collected at registration for age verification purposes.
• Age verification is completed through the KYC process.
• If a minor has registered by mistake and we become aware of it, their account will be immediately closed and all collected data will be deleted.
• Parents or legal guardians wishing to report a concern regarding a minor's data should contact our support team.

10 Changes to the Privacy Policy

Tk711 may update this Privacy Policy from time to time. We will notify you of any changes in a manner appropriate to their nature.

• Minor Changes: The updated policy will be published on the website and the "Last Updated" date at the top of the page will be changed accordingly.
• Important Changes: You will be notified in advance via email or app notification.
• Policy Effective Date: Continued use of the platform after changes are published will be considered acceptance of the updated policy.

We recommend visiting this page regularly to stay up to date with the latest Privacy Policy.

11 Contact & Complaints

For any questions, concerns, or requests to exercise your rights regarding our Privacy Policy, please reach out to our support team. We're always here to help.

• Email: [email protected]
• Live Chat: Available on the tk711 website and app 24 hours a day, 7 days a week
• Response Time: General complaints within 48 hours; complex matters within 7 business days.